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Guidance When You Need It Most.

Losing a loved one is difficult. Managing financial matters afterward can feel overwhelming. You do not have to do it alone. Our team will help verify documents, close or retitle accounts and guide you through beneficiary claims.

What to Expect

When you notify Frontwave of a death, we will:

  • Review required documents
  • Explain next steps for each account
  • Help close or retitle accounts
  • Assist with beneficiary claims
  • Answer questions throughout the process

Estate Settlement Checklist

Here is a simple starting point:

  • Obtain certified copies of the death certificate
  • Notify Social Security, VA and other benefit agencies
  • Contact financial institutions
  • Secure legal authority if required
  • Inventory assets and accounts

Full details are included in the Estate Settlement Guide.

Need Help

Our team is ready to support you during this trying time. 

Call 800.736.4500 or visit any Frontwave branch.

  • How long will accounts stay open? 
    Until closed or retitled. Acting quickly helps avoid complications.
  • What happens to direct deposits? 
    Federal payments like Social Security and VA benefits must be returned after the date of death.
  • How do I access funds? 
    If there is a joint owner or beneficiary, funds transfer automatically. Otherwise, legal documents may be required.

  • What happens to a credit card if the deceased was the sole borrower? 
    The account is closed, and the estate may be responsible for outstanding balances.
  • Can a joint cardholder continue using the card? 
    Yes, the account will be retitled in the surviving borrower’s name.
  • What about mortgages and home equity lines? 
    If the deceased was the only borrower, Frontwave will work with heirs to discuss options.

  • How do I contact Social Security? 
    Report the death to Social Security at 800.772.1213.
  • How do I stop VA benefit payments? 
    Call 800.827.1000 to stop VA benefit payments and apply for survivor benefits.
  • How do I notify Military Retiree Benefits (DFAS)? 
    Notify Military Retiree Benefits (DFAS) at 800.321.1080.

Download Our Step-By-Step
Overview Of The Process.

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