Looking for help? Need answers fast? We got you. Real people. Real support. Zero runaround. Whether it’s a lost card, an account question, or help with online banking, we’ll get you to the right place. Fast.
With Express Line Telephone Banking, you can securely access your accounts 24/7. Prefer online help? Our AI-powered virtual assistant is available on our website to answer questions and guide you to helpful resources - just click the icon in the bottom right corner.
Get 24/7 support for your Visa® Credit Card, Visa Debit Card, or ATM Card, including: Card activation and PIN setup, lost or stolen cards, digital wallet support, fraud or transaction disputes.
For account-related inquiries, we prioritize your security. Your security matters. Avoid sharing sensitive account details through email or unsecured channels.
Send a Secure Message: Log in to Online Banking or Mobile Banking and use the Message Center for secure, encrypted communication.
Call Us: Speak directly with a representative at our Member Solution Center: 800.736.4500.
Open Your Accounts Setup Checking and Savings accounts with e-statements on the same day.
Set Up Direct Deposit Start a $1,000+ monthly direct deposit within your first 90 days.
Get Rewarded We'll drop $350 into your savings once you qualify. Simple as that.
No Hoops. No Hassle. Just $350 to Prove We’re Worth It.
Disclaimers
* Important Information and Disclosures
How to qualify: To receive the $350 bonus, open new Frontwave Checking and Savings accounts within the same day (subject to approval), enroll in e-statements, and set up recurring external direct deposits or ACH transfers totaling $1,000 or more. The $1,000 must post within a single calendar month and within 90 days of account opening. (Example: Two $500 paychecks within the same month qualifies.) Transfers between Frontwave accounts do not qualify.
How you get paid: Bonus will be deposited into your Frontwave Savings account within 120 days if requirements are met and accounts remain in good standing.
Who’s eligible: Offer available to new Frontwave members age 18 or older who live, work, worship, or attend school in San Diego, Riverside, Imperial or San Bernardino counties, or who qualify through a Select Employer Group (SEG) or military affiliation. Not available to employees, volunteers, or anyone who has had a Frontwave account closed within the past 18 months. Limit one bonus per person.
Other important info: Offer effective as of August 1, 2025, and may change or end without notice. A 1099-INT will be issued for tax reporting purposes.
Heads up, gig workers: To qualify, your deposits must come through as standard direct deposit or ACH into your Frontwave bank account. Transfers from a debit card or wallet (like PayPal or DasherDirect) do not count.
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