Digital Banking Account Deletion Policy

Canceling Your Online and Mobile Banking Services

Members have the option to remove and delete account information within the Frontwave Credit Union Mobile App and Online Banking (Digital Banking). This will also remove your account access for all digital banking products including mobile and web. Removing this data and consequently access to the Frontwave Credit Union Mobile App and Online Banking will not impact your Membership status, any services you have opted into, or your ability to apply for loans or open new share accounts.

Certain data may be retained for legitimate reasons such as security, fraud prevention, or regulatory compliance. Frontwave Credit Union may retain account information, transactions, device IDs, and IP addresses in the event the account was involved with fraud or illegal activity. Frontwave Credit Union may archive user data deleted from the system for a period of time to investigate and resolve account issues for the above reasons, after which time it is deleted. Please refer to our Privacy Policy for more information.

Cancellation of Digital Banking will result in the following:

1. Login ID and Password will be deleted, and you will be unable to access Digital Banking.
2. Any scheduled recurring payments through Digital Banking will be cancelled.
3. Access to Bill Pay will be removed - we strongly suggest you cancel any recurring payments and electronic bills, wait until you have reviewed your first paper statement from the biller, and setup another method for payment.
4. If you are subscribed to electronic statements, we will change your subscription to paper statements.

Please note: Cancelling your online and mobile banking access will not impact your opt-in/opt-out status related to overdraft coverage for one-time debit and ATM transactions.

To cancel your online/mobile banking services, call us toll-free at 800.736.4500 (Domestic only) or 760.631.8700 (Local/International), or email us at cservice@frontwavecu.com.