How to Change Your Password

A strong, unique password is your first line of defense when it comes to protecting your online accounts. If you believe your account or password may have been compromised, it’s important to change your password right away.

1. Login to your Online Banking profile, and click on “MORE…” then “SETTINGS.”
2. From the main “Settings” page, click on the “Security” tab.
3. Scroll down to the “Security Information” section and click on the pencil icon to the right of the “Password” line.
4. In the window that expands, enter your current password to verify your identity, then enter your new password twice for confirmation. To finish, click “Save Changes.”

How to Change Your Username

If you think your login information may have been compromised, you may want to consider updating your username.

1. Login to your Online Banking profile, and click on “MORE…” then “SETTINGS.”
2. From the main “Settings” page, click on the “Security” tab.
3. Scroll down to the “Security Information” section and click on the pencil icon to the right of your current username.
4. In the window that expands, make any edits you’d like to your username, then click “Save Changes.” NOTE: Usernames must be 8-36 characters and use numbers and letters only.

How to Set Up Two-Factor Authentication

Two-factor authentication adds an extra layer of security to your login. It requires you to verify your identity in two different ways each time you login: once by entering your password, and a second time by answering security questions or entering a one-time code sent via email, text message or phone call. (Note that two-factor authentication does not work with biometric logins, such as fingerprint or facial recognition.)

Here’s how to set it up:

1. Login to your Online Banking profile, and click on “MORE…” then “SETTINGS.”
2. From the main “Settings” page, click on the “Security” tab.
3. Scroll down to the “Two-Factor Authentication” section, and click on the “OFF/ON” toggle to slide it to “ON.”
4. The next optional step is to choose a preferred method of authentication: email code, code via SMS (text message), security questions or code via voice call. If you do not choose a preferred method, the system may use any one of the methods enabled each time you login.
   
   To set a preferred method, click on the pencil icon to the right of the method you want to choose.
5. In the window that expands, check the box next to “Set As Preferred Authentication Method,” then click “Done.” (Note: If you need to change your contact information before setting it as your preferred method, click “Edit in contact settings” and update your information as needed in the new window that opens.)

How to Disable an Authentication Method

Don’t want to answer security questions or receive codes via a particular method anymore? No problem. Here’s how to disable an authentication method.

1. Login to your Online Banking profile, and click on “MORE…” then “SETTINGS.”
2. From the main “Settings” page, click on the “Security” tab.
3. Scroll down to the “Two-Factor Authentication” section and click on the pencil icon next to the method you want to turn off.
4. In the window that expands, click on the “OFF/ON” toggle to slide it to the “OFF” position. The method will then be marked as disabled. (Note that you must leave at least 1 method enabled.)